Refund and Cancellation Policy

If Kelven isn't right for you, write to us within 30 days of a payment and we'll refund that payment in full. This applies to your first payment on a plan and to any payment where the service did not work as described.

• You can cancel from Billing inside the app at any time.
• Cancelling keeps your plan active until the end of the period you've already paid for — you are not billed again after that.
• Your account, conversations, and device memory stay yours; nothing is deleted when a plan ends.

Plans renew monthly at the price shown on the pricing page. Outside the 30-day window we don't refund part-used months, except where the service was unavailable or billed in error. If we end your account without cause, we refund the unused part of a period you've paid for.

Email hello@kelven.ai from the address on your account and say which payment you'd like refunded. We reply within two business days. Refunds are returned to the original payment method by Paddle, our reseller and merchant of record, and usually appear within five to ten business days depending on your bank.